Privacy Policy

JPJ Trading LLC ("we", "us") respects your privacy. This Privacy Policy explains what personal information we collect through jpjtradingllc.com, how we use and share it, and the choices and rights you have. It is written to meet U.S. requirements, including the California Online Privacy Protection Act (CalOPPA) and the Texas Data Privacy and Security Act where it applies, and Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.

1. Who we are

JPJ Trading LLC is a limited liability company organized under the laws of the State of Texas, United States, located at Building 1, 901 South MoPac Expressway, Barton Springs, Suite 300, Austin, Texas 78746. For any privacy matter, contact us at contact@jpjtradingllc.com. Privacy contact: Fernando Jardón.

JPLink is the brand JPJ Trading LLC uses to take orders. Information you share with JPLink is handled by JPJ Trading LLC under this policy.

2. Information we collect

Information you give us

• Identity and contact details: name, WhatsApp or phone number, email address, and origin or destination city or postal code.
• Request details: type of goods, number of packages, size, approximate value, personal or resale use, product links and any message you send.
• Documentation requests: the institution or organization you represent and the reason for the request.

Information collected automatically

• IP address, device and browser type, pages visited, and how you reached our site (for example, the ad or link you clicked).

We do not ask for sensitive personal information or bank details on this website. If you hire a service, customs authorities may require additional information (for example, a tax ID or government identification); we will tell you at that time and handle it under this policy.

3. How we use your information

• To respond to your request and provide a quote.
• To contact you by WhatsApp, phone or email about your request or shipment.
• To receive, consolidate, clear and deliver your goods.
• To handle customs clearance through licensed customs brokers in the United States and Mexico.
• To comply with legal, tax and customs obligations and respond to lawful requests from authorities.
• To handle questions, complaints and claims.
• To verify and follow up on requests for company documentation.
• To measure website use and advertising performance, and to send you information about our services. You can opt out of these last uses at any time.

4. How we share your information

We share personal information only as needed to provide our services or when required by law:

• Licensed customs brokers in the United States and Mexico.
• Carriers such as USPS, UPS and national carriers in Mexico.
• Customs, tax or judicial authorities of either country when legally required.
• Service providers that process data on our behalf: Google (a spreadsheet used to log requests, when enabled), Meta Platforms (WhatsApp and, when enabled, ad measurement) and our website hosting provider.

We do not sell your personal information.

5. Cookies, the Meta Pixel and Do Not Track

Our site stores your progress in the contact form in your browser's session storage so you don't lose it if the page reloads; it is deleted when you close the tab.

When enabled, we use the Meta Pixel, which sets cookies to measure visits and ad results (for example, how many people submitted a request). It may collect your IP address, browser information, pages viewed and actions on the site.

Do Not Track and Global Privacy Control: if your browser sends a Do Not Track (DNT) or Global Privacy Control (GPC) signal, our site does not load the Meta Pixel. You can also block or delete cookies in your browser settings and manage ad preferences in your Meta account.

6. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising, the sale of personal information and certain profiling. To make a request, email contact@jpjtradingllc.com with your name, a way to reach you and a description of your request. We may need to verify your identity before acting on it.

Texas residents: where the Texas Data Privacy and Security Act applies, we will respond within 45 days. If we decline your request, you may appeal by replying to our decision; if your appeal is denied, you may contact the Texas Attorney General.

California residents: this policy describes the categories of information we collect and the parties with whom we share it, as required by CalOPPA. You can review and request changes to the information you provided by contacting us.

Mexico residents: you may exercise your ARCO rights (access, rectification, cancellation and opposition) as described in our Aviso de privacidad in Spanish.

7. Data retention

We keep personal information for as long as needed to handle your request or provide the service, and afterward for the periods required by law, including customs recordkeeping requirements.

8. Security

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), to protect personal information. No method of transmission or storage is completely secure.

9. International transfers

We operate in the United States and serve customers in Mexico, so your information may be processed in both countries.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to this policy

If we update this policy, we will post the new version on this page with its effective date.

12. Contact

JPJ Trading LLC · Austin, Texas · contact@jpjtradingllc.com · +1 (737) 222-3326 · JPLink: +1 (512) 995-5869