Terms of Service

These terms explain how JPJ Trading LLC works and what we expect from you when you use this website or hire our services. If you have questions, contact us before shipping your goods.

1. Who we are

JPJ Trading LLC is a limited liability company organized in the State of Texas, United States, based in Austin, Texas. Contact us at contact@jpjtradingllc.com or +1 (737) 222-3326.

JPLink is the brand JPJ Trading LLC uses to take parcel orders, on WhatsApp at +1 (512) 995-5869. Services ordered through JPLink are provided by JPJ Trading LLC under these terms.

2. This website is informational

The information on this website describes our services in general terms. Submitting the form or messaging us on WhatsApp does not create a contract; it is a request for information. Every quote is confirmed in writing before your goods move.

A quote may change if the information it was based on changes: actual weight or dimensions, value of the goods, exchange rates, applicable duties or customs requirements.

3. Our services

• Receiving packages in Austin, Texas, and consolidating them into a single shipment.
• Coordinating cross-border clearance between the United States and Mexico with licensed customs brokers.
• Delivery through carriers: national carriers in Mexico, and USPS or UPS in the United States.
• Personal shopping at U.S. stores.
• Automotive transactions, each governed by a specific agreement.

Customs clearance is performed by licensed customs brokers. We coordinate it and support you throughout the process.

4. Your responsibilities

• Truthfully declare the contents, value and intended use of your goods.
• Provide the documents customs authorities require.
• Do not ship prohibited goods or conceal restricted goods.
• Pay the taxes, duties and fees that apply to your shipment.
• Pack your goods properly when packing is your responsibility.

If the information you provide is false or incomplete, any resulting costs, fines or seizures are your responsibility.

5. Prohibited and restricted items

We do not accept

• Firearms, firearm parts, ammunition and explosives.
• Drugs, narcotics and controlled substances.
• Counterfeit or pirated goods.
• Cash, traveler's checks and bearer instruments.
• Hazardous, flammable, corrosive or radioactive materials.
• E-cigarettes and vapes bound for Mexico.
• Live animals and any goods whose import or export is prohibited by law.

Require a permit or special handling

• Medications and health products.
• Food, beverages, supplements and vitamins.
• Alcoholic beverages and tobacco.
• Perfume, aerosols and alcohol-based cosmetics.
• Lithium batteries, especially loose ones.
• Plants, seeds, soil and animal products.
• Used clothing for resale.
• Jewelry and precious metals.

This list is not exhaustive and rules change. Ask us before you buy or ship and we will tell you whether your goods can cross and under what requirements.

6. Customs inspections

Customs authorities in either country may inspect, hold or seize goods. Delays or charges arising from those inspections are outside our control, although we will help you resolve them.

7. Delivery times

Delivery times provided with a quote are estimates. They may vary due to customs inspections, weather, holidays or carrier issues.

8. Storage in Austin

We hold your packages while the rest of your order arrives. The free storage period and any storage fees afterward are stated in your quote.

9. Claims

If your shipment arrives damaged or incomplete, report it in writing to contact@jpjtradingllc.com as soon as possible after delivery, with photos of the packaging and contents.

Our liability is limited to the declared value of the goods unless you purchased additional insurance. It does not cover damage caused by inadequate packing by the shipper, seizures of prohibited or falsely declared goods, or delays caused by third parties or authorities.

10. Cancellations and refunds

• You may cancel before we purchase your goods (personal shopping) or before your shipment leaves Austin.
• We refund the amount paid minus any costs already incurred, such as completed purchases, store fees or shipping already paid.
• Once goods are in customs clearance or in transit, freight, duties and clearance fees are non-refundable.
• For personal shopping, returns to the store are subject to that store's policy.
• Refunds are issued to the original payment method, within the time we confirm in writing when approving them.

11. Payments

Payments are made through the methods we indicate when confirming your quote. Every service includes a receipt.

12. Privacy

We handle your information according to our Privacy Policy.

13. Website content

The text, photographs and design of this website belong to JPJ Trading LLC or are used with permission. They may not be copied or used commercially without our written consent.

14. Governing law

These terms are governed by the laws of the State of Texas, United States, without prejudice to any rights granted to you by the consumer protection laws of your country.

15. Changes

We may update these terms. The current version is the one posted on this page with its update date.